ShooterMike
Well-Known Member
It’s the little things that make a difference. I know you all are busy - it’s that time of year. I get it. This is a small issue, but it’s not yet resolved.
On the 7th of September I placed a smallish order (#203230). It arrived on the 19th. One of the items had a sewing defect, so I emailed you all, on the 22nd I got a very pleasant response and let whomever know I needed to order a few other items and asked if the replacement could be included in the order- sure, no problem. Order received on 9/28 and didn’t have the replacement item in it, so I emailed again and got a response on the 30th, that my order was being created for the replacement. Got back from a trip today, and what I received in the mail is not the correct item. I suspect that maybe the person who packed it thought they might give me an “upgrade”, and while I appreciate that, there is a particular reason I ordered the item that I did at the beginning of September.
I know you all are busy, as it takes several emails to get a response. Perhaps my expectations are unreasonable- I am demanding.
I’m reaching out to you here in hopes that we can wrap up this small issue, because email isn’t cutting it, and I can’t reach you by phone. It is a small issue, but it’s dragging on. I appreciate all that Tethrd does for the saddle hunting community. But I also want what I ordered and what was promised to me.
Semper Fi,
Mike
Sent from my iPhone using Tapatalk
On the 7th of September I placed a smallish order (#203230). It arrived on the 19th. One of the items had a sewing defect, so I emailed you all, on the 22nd I got a very pleasant response and let whomever know I needed to order a few other items and asked if the replacement could be included in the order- sure, no problem. Order received on 9/28 and didn’t have the replacement item in it, so I emailed again and got a response on the 30th, that my order was being created for the replacement. Got back from a trip today, and what I received in the mail is not the correct item. I suspect that maybe the person who packed it thought they might give me an “upgrade”, and while I appreciate that, there is a particular reason I ordered the item that I did at the beginning of September.
I know you all are busy, as it takes several emails to get a response. Perhaps my expectations are unreasonable- I am demanding.
I’m reaching out to you here in hopes that we can wrap up this small issue, because email isn’t cutting it, and I can’t reach you by phone. It is a small issue, but it’s dragging on. I appreciate all that Tethrd does for the saddle hunting community. But I also want what I ordered and what was promised to me.
Semper Fi,
Mike
Sent from my iPhone using Tapatalk